Reference

How hiu110 Handles Your Personal Data

Your account data and payment activity — including transactions through DANA, OVO, and GoPay — are handled with clear purpose and kept only as long as your account requires.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access & DeleteCookie & Device ControlsIndonesia-Region Data Handling

Explore the Lobby Read FAQ

PRIVACY CONTACT

Reach Us About Your Data

Email Privacy Request Send a written data access, correction, or deletion request to our privacy team. We aim to respond within the timeframe required under applicable Indonesian data rules.

Live Account Support Our support team is available around the clock through the in-platform chat. For privacy matters, ask to be connected to the account data team directly.

Wallet Dispute Path If a DANA, OVO, or GoPay transaction appears incorrectly in your account history, contact support with your wallet reference number for a data review.

What This Privacy Policy Covers

hiu110 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with hiu110, we collect the information needed to verify your identity, process your wallet transactions, and keep your session secure. This includes your registered name, contact details, and payment identifiers linked to DANA, OVO, or GoPay. We do not sell your

1
personal data to third parties, and we do not share it beyond what is required to process a transaction or respond to a lawful request. Data collected during a deposit or withdrawal — such as the wallet reference number from your OVO or GoPay transfer —
2
is retained for transaction reconciliation and fraud prevention. Account activity logs are kept for a period consistent with applicable Indonesian data regulations and are deleted on a rolling schedule once they are no longer operationally necessary. If you access the platform from Bandung, Medan, or anywhere
3
else in Indonesia, the same data handling rules apply to your account. Availability of certain features depends on local law and eligible regions. We review this policy periodically; material changes are communicated through your registered contact before they take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security & Verification

Every login is protected by OTP verification sent to your registered contact. Session tokens expire automatically after inactivity, and suspicious access attempts trigger an account hold pending your confirmation.

Cookie & Device Data

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — DANA, OVO, or GoPay. You can review and clear cookie preferences through your browser settings at any time.

Data Retention Schedule

Transaction records are retained for the period required by applicable Indonesian financial regulations. Account profile data is deleted within a reasonable window after a verified account closure request is processed.

Requesting Changes to Your Data

You may request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request by contacting our privacy team through the in-platform support channel.

Your Questions About Data Privacy Answered

We collect your registered name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account reference — to verify identity and process transactions securely.

We do not sell your data. We share it only with payment processors like DANA, OVO, and GoPay to complete your transactions, or when required by a lawful request under applicable Indonesian regulations.

Transaction records are kept for the period required under Indonesian financial rules. Profile data is removed within a reasonable window after a verified account closure request is completed.

Contact our support team through the in-platform chat and ask to be connected to the account data team. Submit your request in writing and we will respond within the applicable regulatory timeframe.

Yes. Submit a deletion request through our support channel with your registered contact details. We will verify your identity first, then process the request in line with our data retention obligations.

We use session and functional cookies to keep your login active and remember your preferred wallet. You can review, limit, or clear these through your browser settings without affecting your account access.

How hiu110 Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security & Verification

Cookie & Device Data

Data Retention Schedule

Requesting Changes to Your Data

Your Questions About Data Privacy Answered

01 What personal data does hiu110 collect when I open an account?

02 Does hiu110 share my data with third parties?

03 How long does hiu110 keep my account and transaction data?

04 How do I request a copy of my personal data?

05 Can I ask hiu110 to delete my account data?

06 How does hiu110 use cookies and what control do I have?

Related pages